You may return any items to us, no questions asked, within 10 days of receipt. All goods returned must be in the original packaging, free of any marks of use, and in a re-saleable condition.
Please ensure you fully complete the returns form enclosed with your order, ensuring that all information is fully completed so that your return can be promptly processed.
Please ensure you include a cheque for £10.50 to cover returns handling and return postage and packaging made payable to LTW Supplies Ltd.
Items returned without the original packaging, and/or in a condition that makes returned items unacceptable for resale, will be rejected and returned to you at your cost. To minimise the likelihood of a return, please ensure you check our size charts as carefully as possible. Please do not hesitate to contact us for further advice on sizing or help choosing the appropriate item.
Where items are deemed unacceptable by us for return, we will contact you in writing to advise of our reasons why this may be so. You will be required to make additional payment for the return of any item rejected by us. Refusal will result in your item being held in our quarantined return area until payment is made, or the item collected.
We will hold such items for a maximum of 60 days, where after we will dispose of the items without compensation or refund. Therefore, we strongly recommend that you handle any items you receive with care until you are sure you wish to retain them.
Return postage is the responsibility of the customer. Therefore, in order to ensure that your returns reach us safely, we do recommend using a registered form of post. We cannot be held responsible for items lost in the post.
Refunds will be made within 30 days to the credit card you provided, less our postage costs, or, if paid by cheque, a cheque refund will be sent to you.
No refund will be made for postage, except where Crouching Tiger have shipped the wrong, or faulty item.
Returns outside of the 10-day period may be considered in certain circumstances; however, we may impose a re-inspection fee of 15% of the item(s) value.
At Crouching Tiger, we take great pride in the fact that we specialise in supplying only products of high quality, therefore, in the unlikely event that you should receive a product of sub-standard quality, we will replace such items without hesitation, and free of any additional charges. We will also refund your postage costs upto a maximum of £4.75 for the return of such items.
If we deem that the items have not been used for their intended purpose, or that they have been subjected to practises for which they were not designed, then we reserve the right to refuse their return, and subsequently, any refund will not be made.
Please note, where goods of similar style are ordered for the purpose of gaining free carriage, and then return the item not required, customers will only receive a refund less our postage & packing costs. Similarly, we reserve the right to withhold any carriage charges on any returned orders where the original order had incurred free carriage, except where goods are faulty.
The company cannot be responsible for items ordered that are the wrong size or incorrectly ordered. We will gladly exchange such goods, but the customer must pay our additional postage & packaging costs. Your attention is drawn to the requirement above regarding the return of items in original packaging etc.
A cheque, or further credit card payment will be required for £10.50 inclusive of VAT to cover handling and postage. This does not affect your statutory rights and we would like to draw your attention to the Consumer Protection (Distance Selling Regulations) 2002 which outlines your Consumer Rights.
*UK Mainland Addresses exclude the following: Northern Ireland, Isle of Man, Scottish Highlands, Scottish Islands, Channel Islands, Isles of Scilly and any other offshore UK address where a supplement may be payable if your order has to be shipped by Courier.
Please note that we will apply a 5% re-handling charge for items returned simply for refund, to cover cost of re-inspection and re-stocking.
Whilst we make every effort to ensure your parcel arrives at the allotted time, the company is reliant upon third party delivery companies, and therefore are not ultimately responsible in the event of technical or other problems that our delivery companies may sometimes face. Whilst we will always consider re-imbursements to the customer for failure to deliver on time, we do reserve the right to decline a refund due to problems outside of the control of both the company and our delivery agents.
Embroidered and Custom Printed Items
Please note, we cannot accept, under any circumstances, the return of any item that has been embroidered or custom printed. We will only accept a return if the item is faulty.