1. “The company” refers to Lamberts Tool & Welding Supplies Limited trading as Crouching Tiger Martial Arts. “The customer” refers to anyone entering into negotiations or placing an order through this website.
2. Unless otherwise stated by the company, these conditions shall override any terms or conditions incorporated or referred to by the purchaser in their order or negotiations.
3. Descriptions and prices are correct at time of entry but may be subject to alteration without notice. Although we make every effort to supply goods at the quoted prices, the company reserves the right to invoice at the prevailing price at the time of despatch.
4. The company operates a policy of continual development and improvement; we thus reserve the right to alter specifications and/ or products without notification.
5. The company will accept orders by post, telephone, fax, email or on-line.
6. The company will accept personal cheques only when accompanied by a valid cheque guarantee card, the company reserves the right to withhold despatch until funds have cleared in the company’s bank account.
7. Payment will be accepted via one of the following methods: -
i. BACS
ii. Bankers draft in sterling.
iii. Cheque.
iv. Credit card, debit card, Mastercard, Visa, Maestro, Solo, JCB or Electron.
8. Delivery (UK); all orders are subject to carriage charges payable in full by the customer. Express delivery options are available at an additional cost to be negotiated by the customer with the company at time of ordering and dependant on size of order, expediency, destination, etc.
9. Delivery (Export); Charges vary according to size and value of order, expediency, destination, etc, and cost should therefore be negotiated by the customer with the company at time of ordering. Payment must be received and cleared before despatch.
10.Times of delivery are estimated as accurately as possible, bt subject to delays due to circumstances outside the control of the company, the company cannot, therefore, be held responsible for any delays in receipt of goods.
11. Damages or shortages; If a claim is anticipated for damages or shortages in an order, the customer must notify the company verbally within 48 hours of receipt of goods. Where a complete parcel is missing or obviously damaged the carrier’s delivery note must be endorsed to that effect. Please ensure when signing for a damaged parcel that the carrier’s receipt is marked with the word “DAMAGED”. This will not affect customers statutory rights to a reasonable opportunity to examine the goods contained. The company can not be held responsible for claims if these instructions are not strictly adhered to.
12. Investigation of missing or delayed parcels will be pursued through normal channels before compensation is considered.
13. Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £4.25 in respect of the returned parcel.
14. Under the Sale and Supply of Goods Act 1994, we will always offer a refund, exchange, credit note or repair service where goods are not of satisfactory quality, fit for their purpose or have been mis-described.
15. Cash refunds are discretionary and are based upon circumstances of each case. Customers will receive credit notes on all other occasions. This does not affect your statutory rights.
16. Ownership of goods only passes to the customer once full payment has been received by the company and has cleared.
17. Where goods are lost, damaged or destroyed after delivery and ownership has not yet passed to the customer, the customer will indemnify the company against any loss occurred provided such loss, damage or destruction does not result from the company’s negligence.
18. All goods are subject to availability.
19. These terms and conditions of business supersede all previous agreements.
20. We cannot be held responsible for any damage to property or injury received through misuse of any items or equipment purchased.
21. Customers will be charges £10.00 in the event that any cheque presented as payment be returned to our bankers unpaid for any reason whatsoever.
22. Any charges incurred from having to pursue customers for outstanding monies or bad debts will be passed on to the customer and interest may be charged at the prevailing rate for any late payments.
23. Where, in spite of its reasonable efforts, the company is unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the Customer.
24. Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to source, except where the 7 day cooling off period is applicable.
25. The customer has no right to exchange or refund in respect of Videos, Books, DVD's or CD's unless defective, not fit for its purpose or not as described. Any exchange will be for an identical title to be negotiated with the customer.